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Senior Process Executive – Google Ads
Google Ads customer support specialist at Cognizant who resolved advertiser issues and maintained 65% CSAT and 92% SLA adherence.
IndiaSenior Process Executive – Google Ads at Cognizant Technology Solutions
Cognizant Technology Solutions
Investigated and resolved advertiser queries related to Google Ads accounts, campaigns, and conversion tracking. Managed customer cases from initial review through resolution, prioritizing time-sensitive issues and coordinating with internal teams.
Google Ads Account SupportTroubleshooting Campaign IssuesConversion TrackingCase ManagementRoot Cause AnalysisCustomer Query ResolutionSLA AdherenceQuality AuditsMicrosoft Office
Reviewed advertisements, landing pages, keywords, and account content against Google Ads policy and quality guidelines. Identified potential policy violations and escalated complex cases to internal teams.
Content ReviewContent ModerationPolicy ComplianceEscalation HandlingCase PrioritizationRoot Cause AnalysisCommunication SkillsQuality Audits
Bachelor of Technology in Mechanical Engineering, completed in 2021 with 84.5%.
Bachelor of Technology in Mechanical Engineering, completed in 2021 with 84.5%.
Earned Google Ads Search Certification.
Earned Google Ads Display Certification.
Profile sourced from Himalayas.