KANIKA JAIN

Open to opportunities

Application Maintenance and Support Analyst II

I keep mission-critical banking applications reliable through incident response, monitoring, and root-cause analysis.

IndiaApplication Maintenance and Support Analyst II at FIS Global

About

At FIS Global, I own L2 production reliability for M-Banking, supporting live incidents, outages, batch monitoring, ready-for-business checks, releases, and post-release stabilization for a mobile banking platform used by investment banks across the US. Across 12 years in production support and operations, including international projects at EVRY India, I've reduced repeat failures through root-cause analysis, proactive problem management, automation scripts, and operational runbooks. I work across Linux, Unix, Windows, Jenkins, AWS fundamentals, Docker, Splunk, and enterprise AI tools—carefully validating AI-assisted recommendations before acting.

Experience

Application Maintenance and Support Analyst II
FIS Global
Own L2 production reliability of M-Banking platform, acting as first line of defense for live incidents and outages. Drive end-to-end resolution, conduct root-cause analysis, and execute batch monitoring and ready-for-business checks.
Incident ManagementProblem ManagementRoot Cause AnalysisRelease ManagementChange ManagementCI CDJenkinsAWSDockerStakeholder Communication
Application Operations Analyst
Delivered production support and operations across multiple international projects, reviewing system and application logs for alarms and warnings. Built automation scripts and managed changes within SLAs, coordinating releases and dependencies across teams.
Production Support

Education

Panjab University (USOL)
Pursued an Executive MBA at Panjab University (USOL), Chandigarh.
Swami Devi Dyal Institute of Engineering & Technology
Completed a Bachelor of Technology in Computer Science in 2013.
Completed a Bachelor of Technology in Computer Science in 2013.

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About

Experience

Application Maintenance and Support Analyst II

FIS Global

Own L2 production reliability of M-Banking platform, acting as first line of defense for live incidents and outages. Drive end-to-end resolution, conduct root-cause analysis, and execute batch monitoring and ready-for-business checks.

Incident ManagementProblem ManagementRoot Cause AnalysisRelease ManagementChange ManagementCI CDJenkinsAWSDockerStakeholder Communication

Application Operations Analyst

Delivered production support and operations across multiple international projects, reviewing system and application logs for alarms and warnings. Built automation scripts and managed changes within SLAs, coordinating releases and dependencies across teams.

Production Support

About

Experience

Application Maintenance and Support Analyst II

Application Operations Analyst

Education

Panjab University (USOL)

Swami Devi Dyal Institute of Engineering & Technology

About

Experience

Application Maintenance and Support Analyst II

Application Operations Analyst

Education

Panjab University (USOL)

Swami Devi Dyal Institute of Engineering & Technology