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Kanwaljeet Mahawar
Open to opportunitiesCo-Founder & Head of Operations
Operations leader at HandmadeCart who managed 300 daily orders across Amazon FBA, Shopify, and global 3PL fulfillment.
IndiaCo-Founder & Head of Operations at HandmadeCart
Experience
Co-Founder & Head of Operations
Directed all operational functions across the full eCommerce and supply chain value chain for a global handmade goods business serving US, UK, and Western European markets.
Supply Chain ManagementE Commerce OperationsInternational Freight ForwardingCustoms CoordinationVendor Management3PLInventory ManagementOrder FulfilmentAmazon FBAAmazon Seller CentralShopifyZendeskExcelV LookupsSumifsIncotermsCRMCustomer ServiceEscalation ManagementSLA Adherence
Supervisor – AT&T U-verse Program
Owned end-to-end operational flow for customer support, ensuring SLA adherence, escalation efficiency, and consistent service quality across high-volume support environments.
Customer Support LeadershipSLA AdherenceEscalation ManagementQuality monitoringTeam CoachingCSATFirst Call ResolutionSOP Development
Business Manager
Managed client acquisition and business development initiatives; coordinated project delivery and client servicing activities.
Business DevelopmentClient AcquisitionProject CoordinationClient Servicing
Business Developer
Handled corporate sales, client onboarding, and market expansion activities to drive revenue growth.
Corporate SalesClient OnboardingMarket ExpansionRevenue Growth
Education
IBMR, Bangalore
MBA in Marketing from IBMR, Bangalore, completed in 2011.
MBA in Marketing from IBMR, Bangalore, completed in 2011.
Mohanlal Sukhadia University
Bachelor of Business Management from Mohanlal Sukhadia University, Udaipur, completed in 2009.
Bachelor of Business Management from Mohanlal Sukhadia University, Udaipur, completed in 2009.
St. Paul's School
Completed 12th and 10th standard from St. Paul's School under the CBSE Board.