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karthick mahadevan
Looking for a jobAssociate – Client Support
Client support associate at Wipro handling Uber logistics requests and resolving 130–150 Zendesk tickets daily.
IndiaAssociate – Client Support at Wipro Limited
Experience
Associate – Client Support
Resolved 130–150 Zendesk tickets daily for Uber Technologies' business logistics requests, meeting SLA targets. Managed pickup and delivery bookings end to end, attaching complete email trails to each ticket for accurate records.
ZendeskEmail SupportSLA ComplianceSalesforceSOPsEscalation ManagementTicket MonitoringReportingCustomer Data Management
Front Office Associate
Served 150–200 guests per day at a 206-room hotel, handling check-ins, check-outs, and guest queries in Innkey PMS. Managed billing, reservations, and front desk documentation.
InnKeyBillingReservationsCheck in Check outGuest RelationsDocumentation
Front Office Associate
Managed front office operations and guest interactions; supported administrative and customer service tasks.
Front Office OperationsGuest RelationsAdministrative SupportCustomer Service
Education
Arignar Anna Arts and Science College
Completed Bachelor of Commerce with Computer Applications, achieving a CGPA of 7.87.
Shri Sharadha Vidhya Mandir Mat. Hr. Sec. School
Completed Higher Secondary education under the State Board, achieving 81.16%.