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Kate Ecker
Looking for a jobContent Manager
Content manager at MEDIER AGENCY who managed and optimised content for the Dutch market.
BelgiumContent Manager at Medier Agency
About
At MEDIER AGENCY, I managed and optimised content for the Dutch market, working with CMS platforms and content translation and localisation. I also coordinated content updates and used Excel for reporting and data management.
At TÉLÉPERFORMANCE, I provided customer support to Mercedes-Benz customers by phone, email and chat. After living in Greece and Italy for a year and a half, I'm ready for a new challenge where I can put my organisational and customer service skills to use.
Experience
Content Manager
Managed and optimised content for the Dutch market, including content translation and localisation, quality assurance, and coordinating content updates. Used Excel for reporting and data management, and Jira for task management and collaboration with multidisciplinary teams.
CMSContent ManagementTranslationLocalizationQuality AssuranceExcelJiraData ManagementCollaboration
Customer Service Representative
Provided professional customer support to Mercedes-Benz customers by phone, email, and chat. Handled enquiries about vehicles, services, and customer records, with a strong focus on customer satisfaction and problem-solving.
Customer SupportCommunication SkillsProblem SolvingCase ManagementAdministrationInternational Environment
Education
Ursulinen Mechelen
Studied Health and Social Sciences, gaining a strong foundation in psychology, pedagogy, and social sciences, with skills in understanding human behavior and effective communication.