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kate purtseladze
Looking for a jobSupervisor
Customer success and account management professional at Visa Business Lounge, coordinating airport service operations and customer issue resolution.
GeorgiaSupervisor at Visa Business Lounge
About
At Visa Business Lounge, I coordinate daily lounge operations and service delivery at Kutaisi International Airport. I supervise staff and shift schedules, and coordinate with other teams to address customer issues.
At Transportdeal.se, I managed relationships across 150+ B2B accounts, achieved 100% of my assigned sales targets, and increased active sales opportunities by approximately 30% through negotiations and account follow-up.
At Toyota Center and Jungle Fever, I managed customer relationships through the sales cycle, from needs analysis to closing and follow-up, achieving 100% of assigned sales targets in both roles. I’m interested in customer success, account adoption, retention, and account growth.
Experience
Supervisor
Coordinate daily lounge operations and service delivery in an international airport environment serving approximately 1.8 million passengers annually. Supervise staff and coordinate shift schedules, contributing to approximately 30% improvement in daily workflow efficiency.
Customer ServiceTeam SupervisionOperations CoordinationIssue ResolutionStakeholder Communication
Hostess
Managed reservations, guest reception, and seating flow, supporting 1,500+ guest interactions. Improved guest-flow coordination by an estimated 10–15% in a high-volume international environment while maintaining high guest-satisfaction standards.
Guest RelationsReservation ManagementCoordinationCustomer Service
Sales Manager
Managed B2B relationships across 150+ active and prospective accounts through the sales cycle and achieved 100% of assigned sales targets. Negotiated with clients and carriers, closed deals, and increased active sales opportunities by approximately 30%.
Education
Rome Business School
Pursued a Master's degree in Sales, Communication and Marketing at Rome Business School from 2023 to 2024.
Pursued a Master's degree in Sales, Communication and Marketing at Rome Business School from 2023 to 2024.
Ilia State University
Earned a Bachelor's degree in Law from Ilia State University from 2012 to 2016.
Earned a Bachelor's degree in Law from Ilia State University from 2012 to 2016.