Katie Chapin

Staff Program Manager, Learning & Development

Boulevard

Lead employee development, onboarding, and technical enablement programs in a fast-paced SaaS organization. Design and facilitate leadership development experiences and executive offsites, and lead organization-wide AI literacy and certification initiatives.

Learning and DevelopmentProgram ManagementLeadership DevelopmentOnboardingTechnical EnablementAI LiteracyFacilitationStakeholder Management

Education Manager

Boulevard

Built onboarding and enablement programs from the ground up, contributing to a 20% improvement in new-hire retention within the first 90 days. Designed and delivered live, virtual, and self-paced learning for internal teams and SaaS customers.

OnboardingEnablementvirtual trainingSelf Paced CoursesCurriculum DesignStakeholder PartnershipLearning Assessment

Senior Manager, Corporate Communications

Led executive communications and change initiatives for a distributed network of more than 1,150 franchise locations. Partnered with senior leaders through organizational change, creating leadership presentations and communication plans.

Executive CommunicationChange ManagementLeadership PresentationsMultimedia ResourcesStakeholder Coordination

Marketing Program Manager

Coordinated cross-functional initiatives and franchise partnerships, aligning communications, delivery milestones, and stakeholder priorities.

Program ManagementCross functional CoordinationStakeholder AlignmentCommunication Skills

Senior Learning Manager

Designed and facilitated leadership development programs and interactive workshops at corporate conferences for franchise and corporate leaders. Created market-specific learning initiatives that contributed to a reported 15% increase in sales.

Leadership DevelopmentFacilitationWorkshop DesignSales TrainingPerformance Needs Assessment