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Kaviya Shree
Open to opportunitiesTelecommunication Assistant
Process Executive with 5+ years in insurance operations and AP processing, delivering accuracy, compliance, and customer excellence.
IndiaTelecommunication Assistant at Derby Marketing LLC
About
I’m a detail-oriented Process Executive with 5+ years of experience spanning insurance processing, AP operations, invoice validation, customer service, and administrative support. I’m known for maintaining data accuracy, documentation compliance, and smooth workflow coordination—even under high-volume requirements.
In my Process Executive role, I managed end-to-end insurance processing for US-based clients using PatraOne, including policy updates, endorsements, and transactional activities while consistently meeting SLAs, accuracy targets, and quality benchmarks. Previously, as an AP Process Associate, I validated and matched invoices to purchase orders, uploading and indexing them in the AP system with 100% accuracy and strong adherence to audit controls.
I also bring customer-facing strengths from telecommunications and banking sales, where I delivered service excellence through lead qualification, cold calling, onboarding support, and KYC/document verification. I enjoy roles where precision, compliance, and customer outcomes directly impact performance and results.
Experience
Telecommunication Assistant
Promoted and sold retail banking products to achieve revenue goals for clients including Emirates Islamic Bank and United Arab Bank. Qualified leads via cold calling, supported customer onboarding with KYC/document verification, and resolved inquiries and escalations to meet bank service and compliance standards.
Retail Banking SalesCold CallingLead QualificationCustomer OnboardingKYCRegulatory ComplianceCustomer EscalationCustomer Relationship ManagementCross functional CoordinationSalesforce
Process Executive (Level 2)
Managed end-to-end insurance processing workflows for US-based clients using the PatraOne platform, ensuring accuracy and compliance. Processed policy updates, documentation, and endorsements while collaborating with clients and internal teams to meet SLAs and improve process efficiency by reducing errors.
Insurance Processing
Education
Sri Ranganathar Institute of Polytechnic College
Earned a Diploma in Computer Science Engineering with a score of 87.18%. Completed the program in 2014.
Earned a Diploma in Computer Science Engineering with a score of 87.18%. Completed the program in 2014.