Keerthana Kamalesh

Looking for a job

Account Manager

Account Manager at Bharti Airtel who grew enterprise accounts and ranked #1 nationally in the Rising Star Award.

IndiaAccount Manager at Bharti Airtel Ltd

About

At Bharti Airtel Ltd, I managed a portfolio of 75 enterprise accounts from onboarding through post-sales support. I identified and closed upsell and cross-sell opportunities that contributed ₹1.5 million within 12 months of ramp-up. I coordinated with network, operations, and billing teams to resolve escalations, cutting turnaround time by 60%. I also used performance reports and usage analysis to inform account retention and expansion strategy. I was recognized with the Rising Star Award for first position nationally in December 2025. I applied Lean Six Sigma principles to onboarding and previously supported market research and campaign documentation as a Marketing Intern at Chakra SMT Pvt Ltd.

Experience

Account Manager
Managed a portfolio of 75 enterprise accounts, driving growth through upsell and cross-sell opportunities. Resolved escalations end-to-end, cutting resolution turnaround time by 60% and improving customer satisfaction.
Account ManagementCustomer RetentionUpsellingCross SellingEscalation ResolutionSolution SellingQualifying ProspectsEnquiry ManagementLean Six SigmaPower BIExcelSales ReportingAnalyticsStakeholder CommunicationCross functional CoordinationData Driven Decision Making

Education

Sathyabama Institute of Science and Technology
Pursued an MBA in Marketing and Finance, achieving a CGPA of 7.6.
Sathyabama Institute of Science and Technology
Completed a Bachelor of Commerce with First Class with Distinction, achieving a CGPA of 8.6.
MSME Technology Development Centre, Agra
Earned a Lean Six Sigma certification from MSME Technology Development Centre, Agra.
NPTEL
Completed a course in Production and Brand Management through NPTEL.
Scorewell
Completed a course on Mastering the Art of Designing Business Presentations through Scorewell.
Completed a course on Mastering the Art of Designing Business Presentations through Scorewell.

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About

Experience

Account Manager

Managed a portfolio of 75 enterprise accounts, driving growth through upsell and cross-sell opportunities. Resolved escalations end-to-end, cutting resolution turnaround time by 60% and improving customer satisfaction.

Account ManagementCustomer RetentionUpsellingCross SellingEscalation ResolutionSolution SellingQualifying ProspectsEnquiry ManagementLean Six SigmaPower BIExcelSales ReportingAnalyticsStakeholder CommunicationCross functional CoordinationData Driven Decision Making

Education

Sathyabama Institute of Science and Technology

Pursued an MBA in Marketing and Finance, achieving a CGPA of 7.6.

Sathyabama Institute of Science and Technology

Completed a Bachelor of Commerce with First Class with Distinction, achieving a CGPA of 8.6.

MSME Technology Development Centre, Agra

Earned a Lean Six Sigma certification from MSME Technology Development Centre, Agra.

NPTEL

Completed a course in Production and Brand Management through NPTEL.

Scorewell

Completed a course on Mastering the Art of Designing Business Presentations through Scorewell.

About

Experience

Account Manager

Education

Sathyabama Institute of Science and Technology

Sathyabama Institute of Science and Technology

MSME Technology Development Centre, Agra

NPTEL

Scorewell

About

Experience

Account Manager

Education

Sathyabama Institute of Science and Technology

Sathyabama Institute of Science and Technology

MSME Technology Development Centre, Agra

NPTEL

Scorewell

Marketing Intern

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