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Inbound Officer
Customer service representative at Horace Mann who handled insurance inquiries and supported policyholders and prospective customers.
NigeriaInbound Officer at Horace Mann
Received and responded to inbound calls from clients, policyholders, educators, and prospective customers. Provided information regarding insurance policies, billing inquiries, claims status, and product offerings while complying with data privacy and compliance protocols.
Inbound Call HandlingCommunication SkillsCRM software proficiencyDe Escalation TechniquesComplianceData Privacy
Maintained high product knowledge and arranged merchandise to ensure visually appealing displays. Provided exceptional customer service by responding to inquiries and resolving complaints.
Customer ServiceProduct KnowledgeVisual MerchandisingComplaint Resolution
Followed up with customers after service delivery to ensure satisfaction and gather feedback. Supported new clients through account setup and orientation on the company's digital platform.
Customer ServiceAccount SetupDocumentationFeedback CollectionCRM software proficiency
Completed a Bachelor of Education degree in 2016.
Completed a Bachelor of Education degree in 2016.
Completed foreign customer service training.
Profile sourced from Himalayas.