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Full-Cycle Recruiter
Account support at Randstad, coordinating candidate and client communications while keeping recruitment records accurate.
PortugalFull-Cycle Recruiter at Randstad
Coordinates communications, interviews, and administrative steps across candidates, clients, and hiring stakeholders. Maintains accurate records in ATS/CRM systems and manages multiple vacancies in a remote setting.
ATSCRMRecruitmentCommunication SkillsOrganizationRemote Work
Handled customer payment and account cases, reviewed account information, discussed repayment options, and escalated issues under established procedures. Built an Excel payment tracker with SUMIFS summaries and charts to monitor commitments and outcomes.
ExcelSumifsPayment ProcessingCustomer ServiceEscalation Management
Graduated as a Healthcare Professional in June 2016.
Graduated as a Healthcare Professional in June 2016.
Managed written customer cases and ongoing account questions, investigating issues and coordinating solutions with internal teams. Kept CRM records and case histories current to support consistent follow-up and resolution.
CRMCustomer ServiceCase ManagementCommunication SkillsDutch
Managed customer requests, booking information, and service changes across digital systems. Resolved complex concerns through active listening, negotiation, and structured problem solving while balancing service quality and performance targets.
Customer ServiceProblem SolvingNegotiationDigital Systems
Supported customers using diabetes-management and insulin-delivery products, responding to account questions and coordinating timely resolutions. Completed back-office case work and trained new hires while handling sensitive information carefully.
Customer ServiceHealthcareTrainingCase ManagementConfidentiality
Supported guest activities and responded to enquiries, resolving issues through attentive, service-focused communication.
Guest RelationsCommunication SkillsCustomer Service
Provided day-to-day care and support to residents, responding sensitively to individual needs and following established care routines. Worked collaboratively and handled personal information with discretion and care.
HealthcarePatient CareEmpathyConfidentiality
Profile sourced from Himalayas.