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Kelvin Ochoge
Looking for a jobRelationship Manager
Relationship Manager at Keystone Bank who acquired and managed 300+ accounts and grew premium-segment revenue by 25%.
NigeriaRelationship Manager at Keystone Bank
Experience
Relationship Manager
Acquired and managed over 300 accounts, contributing to balance sheet growth and profitability. Developed strategies to onboard high-net-worth individuals, increasing premium segment revenue by 25%.
Client AcquisitionPortfolio ManagementCredit AnalysisRisk AssessmentCross SellingFinancial Data AnalyticsCRMFinacleFlexcubeMicrosoft DynamicsMicrosoft Office
Customer Service Representative
Conducted outbound and inbound calls to U.S. claimants for a National Disability Organization, providing consultative support and resolving complaints. Mentored over 10 peers and reduced escalations by 90%.
Customer ServiceCRMSalesforceZendeskConflict ResolutionTeam LeadershipCompliance
Project/Facility Manager
Implemented performance management frameworks, improving operational efficiency by 30%. Coordinated maintenance schedules, reducing downtime by 90%.
Project ManagementPerformance ManagementMaintenance CoordinationProcess ImprovementRisk AssessmentReporting
Education
Nexford University
Pursued a Master of Business Administration (MBA) at Nexford University, expected to complete in 2025.
Pursued a Master of Business Administration (MBA) at Nexford University, expected to complete in 2025.
Federal University of Technology Minna
Earned a Bachelor of Technology in Project Management Technology from the Federal University of Technology Minna in 2016.
Earned a Bachelor of Technology in Project Management Technology from the Federal University of Technology Minna in 2016.