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Kenneth John
Open to opportunitiesCustomer Experience & Team Lead
I improve customer experiences, sales outcomes, and operations through consultative support.
NigeriaCustomer Experience & Team Lead at The Magnifique Sphere LTD
About
I've led customer experience, sales, and marketing operations at The Magnifique Sphere LTD, where my team acquired 2,000+ new customers in 30 days across 15 zones.
At ChopBetter, I managed 70–120 daily B2B and B2C interactions, onboarded 700+ customers, maintained a 90%+ customer satisfaction score, and converted 6–10 customers daily through consultative communication.
For EON Global's BDS Insurance Campaign, I handled 300+ calls daily, qualified prospects for licensed closers, and averaged seven sales per day against a target of three.
Across customer support, sales, operations, and team leadership, I focus on resolving concerns, improving service delivery, reducing churn, and building lasting customer relationships.
Experience
Customer Experience & Team Lead
Led a team of 15 marketing and sales representatives in executing customer acquisition campaigns across 15 assigned zones, successfully acquiring 2,000+ new customers in 30 days. Resolved escalated customer issues by approximately 70% by identifying service gaps and driving process improvements.
HubSpotMicrosoft TeamsZoomGoogle WorkspaceTeam LeadershipCustomer AcquisitionProcess Improvement
Customer Service, Sales & Operations Associate
Managed 70–120 daily B2B and B2C customer interactions, providing service guidance and resolving inquiries across multiple service channels. Maintained a 90%+ customer satisfaction score based on post-call feedback and onboarded 700+ customers.
Google WorkspaceMeta Business SuiteZoomCustomer ServiceSales
Education
Kaduna Polytechnic
Earned a Higher National Diploma in Architecture with Upper Credit.