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kenya1-Alice Wahome
Looking for a jobSales Agent
Business operations and customer experience professional at Urbann Vacations Limited who designed a feedback survey for 200+ clients.
KenyaSales Agent at Urbann Vacations Limited
About
At Urbann Vacations Limited, I developed promotional materials for seasonal travel packages, identified local partnership opportunities, and organized travel webinars. I also designed and implemented a quarterly customer feedback survey covering 200+ clients to identify service improvements and strengthen customer loyalty.
At Fortune Tide Tours & Travel and Travel Shore Africa, I processed flight bookings, hotel reservations, and Dubai visa applications using the Amadeus Reservations System. Across customer care, travel, hospitality, and administrative roles, I handled client enquiries, coordinated workflows, and supported consistent customer service.
Experience
Sales Agent
Developed promotional materials for seasonal travel packages and identified partnership opportunities to support business growth. Organized travel webinars and implemented a quarterly customer feedback survey covering 200+ clients.
MarketingCustomer FeedbackPartnership DevelopmentEvent Coordination
Travel Agent
Managed flight bookings, hotel reservations, and Dubai visa applications using the Amadeus system. Handled customer enquiries and coordinated end-to-end travel arrangements.
AmadeusTravel BookingCustomer ServiceDocumentation
Customer Care / Marketing
Coordinated tour and travel consultations, gathering client requirements and translating them into suitable travel options. Supported brand communication and partner engagement.
Customer ServiceMarketing
Education
Vision Training Institute of Professional Studies
Diploma in Tourism Management from Vision Training Institute of Professional Studies, Nairobi, completed in 2025.
Diploma in Tourism Management from Vision Training Institute of Professional Studies, Nairobi, completed in 2025.
Kamahuhu Girls High School
KCSE Certificate from Kamahuhu Girls High School, Murang'a, completed in 2016.
KCSE Certificate from Kamahuhu Girls High School, Murang'a, completed in 2016.
Valley Road Progressive Academy
KCPE Certificate from Valley Road Progressive Academy, Kerugoya, Kirinyaga, completed in 2012.
KCPE Certificate from Valley Road Progressive Academy, Kerugoya, Kirinyaga, completed in 2012.