Kgomotso Selebano

Business & Product Analyst

Investigated onboarding, payment, and credit assessment workflow problems, identifying friction points and prioritising improvements that increased customer activation by 22% and reduced onboarding turnaround time by 67%. Collaborated with product, engineering, risk, and operations teams to clarify issues and coordinate solutions.

Requirements AnalysisData AnalysisBI dashboardsStakeholder ManagementProcess ImprovementCredit AssessmentSQL

Business Analyst Consultant

Zalora

Analysed customer payment journeys and transaction data to investigate checkout problems and identify opportunities to reduce friction, contributing to a 10% reduction in cart abandonment. Investigated recurring payment and checkout issues, documented findings, and recommended system improvements.

Data AnalysisPayment SystemsRequirements DocumentationStakeholder ManagementProcess ImprovementSQL

Technical Product Owner

Investigated platform issues with users, support, and engineering teams, coordinating solutions that contributed to a 25% increase in user satisfaction. Owned user acceptance testing across multiple releases and coordinated sprint planning and backlog refinement.

Product OwnershipUser Acceptance TestingSQLBI dashboardsAgileSprint PlanningStakeholder ManagementRequirements Analysis

Digital Advisory Consultant

Evaluated more than 100 education technology platforms to identify usability, functionality, and adoption considerations. Supported platform optimisation initiatives that contributed to active-user growth from 18,000 to 24,000.

Platform EvaluationUsability AnalysisOptimizationStakeholder Engagement