Khadine Sealy

About

Experience

1. Manager, Customer Experience

   Leading the establishment of the bank's CX function, customer-insights architecture, and service improvement priorities. Designed the FY2026 customer experience strategy and roadmap, launched measurement across Voice of Customer and mortgage experience surveys, and introduced experience governance.

   Customer Experience StrategyVoice Of CustomerCSATCESNPSJourney MappingGovernanceTrainingStakeholder Management

2. Manager, Customer Experience & Loyalty

   Led CX, loyalty, and customer care across a 23-store retail network, achieving 82% national CSAT in 2025 and delivering TT$11.7M gift card sales against a TT$10M target. Selected by the CEO to join the extended senior leadership team.

   Customer ExperienceLoyalty ProgramsCustomer Service

Education

1. SBCS Global Learning Institute

   Completed Corporate Governance: Ethical Leadership & Accountability in June 2026.

   Completed Corporate Governance: Ethical Leadership & Accountability in June 2026.

2. Kellogg School of Management

   Completed Customer Loyalty: Strategy & Application in 2024.

   Completed Customer Loyalty: Strategy & Application in 2024.

3. Anglia Ruskin University

   Earned an LL.M. in International Business Law with Distinction in 2021.

   Earned an LL.M. in International Business Law with Distinction in 2021.

4. Anglia Ruskin University

   Earned a Master of Business Administration (MBA) in 2016.

   Earned a Master of Business Administration (MBA) in 2016.

5. University of Sunderland

   Earned a BSc in Business Management in 2013.

   Earned a BSc in Business Management in 2013.

6. UWI School of Business and Applied Studies

   Earned an ASc in Management in 2011.

   Earned an ASc in Management in 2011.

7. UWI School of Business and Applied Studies

   Earned a Diploma in Public Relations in 2008.

   Earned a Diploma in Public Relations in 2008.