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Khari Woods
Looking for a jobSecurity
IT support analyst at Invesco who built Copilot Studio agents and a PowerShell tool that cut audit time by about 80%.
CanadaSecurity at Red Shores
Experience
Security
Asset protection and de-escalating issues on site.
Analyst CX (IT Service Desk)
Provide first-level IT support for thousands of users across North America, India, and Europe, handling about 10 tickets per shift. Diagnose and resolve software, system, and access issues, and built AI agents in Microsoft Copilot Studio to speed up support work.
Active DirectoryEntra IDGlobal Protect VPNServiceNowMicrosoft Copilot StudioPowerShell.NETRoot Cause AnalysisKnowledge Base Writing
Support Engineer
Supported hospital customers through Zendesk, achieving 90% customer satisfaction. Resolved escalated software defects in PHP/Laravel, tracing root causes with Xdebug and shipping about 5 patches a month.
ZendeskPHPLaravelXDebugCustomer SupportRoot Cause Analysis
Junior Software Developer
Built an internal tool using Laravel, AWS, and Jenkins to spin up test environments configured per hospital. Performed manual QA, wrote test cases, and led automated testing in Cypress.js, reducing bugs by about 15%.
LaravelAWSJenkinsCypressManual TestingTest PlanningJira
Software Development Intern
Independently built a Node.js tool that migrated about 10,000 GitHub issues to Jira, saving roughly 5 months of manual work.
NodeJSGitHubJiraAutomation
Education
Holland College
Completed a Diploma in Computer Information Systems at Holland College from 2018 to 2020.
Completed a Diploma in Computer Information Systems at Holland College from 2018 to 2020.
College of The Bahamas
Pursued an Associate of Arts in Architecture at the College of The Bahamas from 2012 to 2015.
Pursued an Associate of Arts in Architecture at the College of The Bahamas from 2012 to 2015.