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Khyle Elijah Ignacio
Looking for a jobCustomer Experience Associate
Customer Experience Associate at Conduent who supported customers with account, security, and billing issues.
PhilippinesCustomer Experience Associate at Conduent Business Services Philippines, Inc.
About
At Conduent Business Services Philippines, Inc., I answered customer questions over live chat and supported hardware and software products. I handled account access, security, verification, billing, transaction, dispute, and subscription concerns.
I recorded case details, updated customer records, and coordinated with internal teams when cases needed additional support. I’m open to customer support, data entry, administrative, and operations support roles.
Experience
Customer Experience Associate
Provided technical support via live chat for hardware and software products, handling account access, security, verification, and billing issues. Managed concurrent requests, documented cases, and coordinated with internal teams.
Customer SupportLive ChatTechnical SupportDocumentationCase ManagementCRMTicketing SystemsGoogle WorkspaceMicrosoft Office
Education
OpenAI Academy
Completed training in AI Foundations, Applied AI Foundations, and Agents and Workflows.
STI College Makati
Pursued a Bachelor of Science in Information Technology, completing three years of study.