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kiki Mbae
Open to opportunitiesCustomer Support Specialist
Customer Support Specialist and Virtual Assistant with 2+ years supporting users, managing cases, and keeping operations organized remotely.
KenyaCustomer Support Specialist at Himalayas
About
I’m a customer-focused professional with over two years of experience providing frontline customer service, administrative support, and case management in the Judiciary of Kenya. I enjoy helping people, solving problems, and keeping operations organized, with a proven ability to learn new systems quickly.
I’m proficient in Microsoft Office, Google Workspace, email communication, data entry, and documentation, and I support customers through clear communication and well-organized records. I’m seeking remote opportunities in customer support, virtual assistance, administrative support, or operations where I can deliver dependable support and streamline day-to-day work.
Experience
Customer Support Specialist
Customer-focused specialist offering frontline customer support and administrative assistance, with experience in documentation and case management. Proficient in Microsoft Office, Google Workspace, email communication, data entry, and documentation.
Customer SupportAdministrative SupportCase ManagementEmail CommunicationData EntryDocumentationMicrosoft OfficeGoogle WorkspaceProblem Solving
Education
Meru Institute of Technology
Earned a Diploma in Journalism and Mass Communication with a Distinction from Meru Institute of Technology.
Meru Institute of Business Studies
Graduated with honours in Journalism and Mass Communication