kiki User

I am an experienced administrative professional with a strong background in customer service and office management. My journey began with a Bachelor of Arts in Economics, which equipped me with analytical skills and a keen understanding of business operations. Over the years, I have honed my abilities in various roles, including as an Administrative Assistant and Course Coordinator, where I organized schedules, managed resources, and facilitated communication between parents, students, and teachers. In my recent position as an Ecommerce Customer Service Representative, I excelled in resolving customer inquiries and ensuring a positive shopping experience. My proficiency in using tools like Zendesk and Magento allowed me to streamline operations and enhance customer satisfaction. I am also fluent in Mandarin and Cantonese, which has enabled me to provide exceptional service to a diverse clientele. I am passionate about contributing to team success and continuously improving processes to achieve organizational goals.