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Chief Product Officer
Chief Product Officer at A3 Payment Service who cut payment API pilots to three weeks and market decisions to one month.
ArmeniaChief Product Officer at A3 Payment Service
Held full P&L accountability for a 9-product portfolio, building portfolio governance and setting strategy, revenue and margin targets, investment priorities and quarterly roadmaps with the founders. Hired 3 senior Product Managers, introduced competency and performance reviews, coached PMs, and established Product Analytics and Business Process Management functions.
Product StrategyPortfolio ManagementP&L managementProduct AnalyticsBusiness Process ManagementLLM assisted researchREST APIsPartner IntegrationRegulatory ComplianceSLA Management
Built a customer-experience quality program using UEQ-S and Customer Effort Score, benchmarking approximately 3,000 respondents per B2B and B2C segment. Connected customer research to product priorities, portfolio roadmaps and data-informed decisions, improving selected experience measures by 20%+ across multiple products within one quarter.
Customer ExperienceUEQ SCustomer Effort Score (CES)Product AnalyticsData Driven PrioritizationPortfolio RoadmapB2BB2C
Led product strategy and the end-to-end product lifecycle across search, product pages, cart, checkout and mobile, aligning product and engineering dependencies with operations. Raised visit-to-paid-order conversion by 24.3% on web and 17.4% on mobile in one year, generating $10M+ in additional monthly revenue.
Product StrategyEcommerceConversion Rate OptimizationA B TestingOKRsProduct AnalyticsSearchCheck OutMobilePricingAssortment PlanningTime To Value
Led API-first product information, digital asset and master data high-load multi-tenant platforms and back-office tools, linking supplier content operations with customer-facing storefronts. Doubled catalog onboarding throughput from 5,000 to 10,000 SKUs per 2-week cycle and halved the order-cancellation rate by launching predictive ML cancellation-risk scoring model with triggered customer outrea
Product ManagementAPI Firsthigh load systemspredictive modelingCatalog ManagementSupplier OperationsMulti Tenant EnvironmentsBack Office ToolsPerformance Optimization
Managed product development for a B2B media monitoring company.
Led product management for a B2C e-commerce platform.
Led product management for a B2C fintech start-up.
Led product management for a B2B media monitoring company.
Earned a Product Leader Certificate from Product School.
Bachelor's Degree in International Relations, completed over five years.
Profile sourced from Himalayas.