komal dey

Executive - System Support

SGS India Pvt. Ltd.

Streamlined end-to-end procurement workflows by generating purchase requisitions and purchase orders via iProc software. Managed vendor onboarding, audited receipting entries, and optimized client outreach through mass-mailing campaigns.

ProcurementVendor OnboardingIProcSalesforcePurchase OrderData ManagementMarketing Campaigns

Senior Customer Service Associate

Teleperformance Global Services Pvt. Ltd.

Delivered accelerated resolutions to high-priority customer grievances via real-time digital chat channels. Maintained metrics matching strict corporate Service Level Agreements and internal benchmark qualities.

Customer ServiceChatSLA ComplianceProblem Solving

Human Resource Manager

Directed facility administration and corporate safety blueprints, including fire safety drills and infrastructure upgrades. Compiled HR metrics analytics and managed full lifecycle documentation, onboarding, and payroll.

HR ManagementFacilities AdministrationSafety CompliancePayrollRecruitmentEmployee EngagementOnboarding

Human Resource Manager

Spearheaded daily corporate administration, facility workflows, and administrative decision-making. Managed expense sheets, attendance patterns, payroll distributions, and talent acquisition initiatives.

HR ManagementAdministrationPayrollExpense ManagementRecruitmentTraining

Accountant

Concentrix India

Managed end-to-end monthly payroll allocations matching statutory requirements. Audited vendor invoices, verified expenditure receipts, and conducted bank reconciliations to ensure monthly close cycles.

PayrollAccountingVendor InvoicesBank ReconciliationFinancial Reporting