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Krystal User
Looking for a jobCustomer Care Specialist
Healthcare customer service specialist at Optum processing authorization requests and helping teams navigate workflow updates.
United StatesCustomer Care Specialist at Optum
Experience
Customer Care Specialist
Provides work-from-home customer support for healthcare providers processing authorization requests across multiple levels of care. Serves as a Subject Matter Expert, assisting with training and process updates.
Healthcare Customer ServicePrior AuthorizationsInsurance BenefitsClaimsHIPAAMicrosoft OfficeTrainingCoachingMicrosoft Teams
Retention Specialist
Assisted customers with service and package options to address concerns and prevent service disconnects. Identified customer needs and presented solutions for customers considering cancellation.
Customer ServiceRetentionHigh Volume Call Center EnvironmentsProblem Solving
Surgical Coordinator
Assisted patients with scheduling appointments with the appropriate specialist based on their healthcare needs. Verified patient insurance information and collected co-insurance and co-payment amounts.
Patient SchedulingInsurance VerificationCustomer ServiceHealthcare
Scheduler
Assisted patients during check-out and collected co-insurance and co-payment amounts. Scheduled follow-up appointments and coordinated outside testing.
Patient SchedulingInsuranceCustomer ServiceMedical Office
Sr. Associate, Digital Resolution Team
Supported agents and customers in a high-volume call-center environment. Assisted with online applications, account questions, disputes, and product-related concerns, achieving a 100% Quality Assurance rating.
Customer ServiceCall CenterMicrosoft OfficeProblem SolvingQuality Assurance
Waitress
Provided attentive customer service in a fast-paced restaurant environment. Assisted customers with menu selections and recommendations.
Customer ServiceFood ServiceMenu Knowledge
Waitress
Took customer orders and entered them into the computer system. Provided attentive table service and operated the cash register.
Customer ServicePOS systemsCash Handling
Waitress/Bartender
Provided customer service in a high-volume restaurant environment. Processed customer payments and balanced cash receipts.
Customer ServicePOS systemsCash HandlingMicros SystemsHSI Profits Series
Inventory Control Clerk
Received, counted, labeled, and inspected warehouse inventory. Maintained electronic inventory records and documented shortages and damaged merchandise.
Inventory ManagementData EntryMicrosoft OfficeSlot It Program
Education
Purdue University Global
Associate Degree in Business Administration from Purdue University Global, completed from 2016 to 2018.
Associate Degree in Business Administration from Purdue University Global, completed from 2016 to 2018.