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Kshitij Girotra
Looking for a jobLead Community Manager & Social Intelligence Specialist
Lead Community Manager at Genpact, where I built Sprinklr AI review triage that saves 40+ manual hours monthly.
IndiaLead Community Manager & Social Intelligence Specialist at Genpact
Experience
Lead Community Manager & Social Intelligence Specialist
Directed end-to-end community management and social listening for enterprise clients including AMP Bank, McDonald's, and Cox Communications. Authored governance frameworks, enforced 100% SLA compliance, and built custom dashboards and AI-driven automation.
SprinklrBrandwatchAdobe AnalyticsMeltwaterHootsuiteN8nOpenAI APIClaude APIsExcelPowerPointCommunity ManagementSocial ListeningORMCrisis MitigationSLA ComplianceEscalation FrameworksPlaybook DevelopmentBoolean TaxonomyKeyword ClusteringVOC
Marketing Manager & Senior Community Manager
Directed a 15-member cross-functional team, built and scaled Discord and Telegram communities, and formulated community intelligence frameworks. Authored 270+ articles and launched a newsletter with 1,000+ subscribers in its first month.
Community ManagementDiscordTelegramModerationAutomationZealyAMAsWebinarsCreator PartnershipsContent StrategyLinkedInMediumNewslettersHealth MetricsX (Twitter) EngagementData Analysis
Social Media & Community Manager
Led community management for a 70,000+ member gaming ecosystem, driving platform-wide social expansion across Discord, Instagram, and YouTube. Managed streamer and creator campaigns tied to user acquisition and app downloads.
Community ManagementDiscordInstagramYouTubeGamingCreator PartnershipsUser AcquisitionSocial Media StrategyData Analysis
Marketing Management Trainee
Conducted competitor benchmarking and market research to support the GTM launch for the CASE product line. Authored internal business newsletter.
Competitor BenchmarkingMarket ResearchGo To Market StrategyContent Creation
Fundraising Executive
Exceeded donor target by 4x through donor journey analysis and audience segmentation. Led a 6-member field team.
FundraisingJourney AnalyticsAudience SegmentationTeam Leadership
Education
HubSpot
Completed certifications in Social Media Marketing and Digital Marketing in 2026.
Completed certifications in Social Media Marketing and Digital Marketing in 2026.
Google
Completed the Google AI Essentials certification in 2026.
Completed the Google AI Essentials certification in 2026.
DataCamp
Completed the Advanced Excel certification in 2026.
Completed the Advanced Excel certification in 2026.
Anthropic
Completed the Claude 101 certification in 2026.
Completed the Claude 101 certification in 2026.
Adobe
Completed the Adobe Analytics Foundations certification in 2026.
Completed the Adobe Analytics Foundations certification in 2026.
Bangalore University
Pursued an MBA in Marketing, graduating in 2022.
Pursued an MBA in Marketing, graduating in 2022.
Google
Completed the Project Management certification in 2021.
Completed the Project Management certification in 2021.
Gateway College of Design
Completed a Bachelor of Architecture in 2018.
Completed a Bachelor of Architecture in 2018.