Kumudini Devalla

At Morningstar, I manage research and reporting across 27 global markets for a platform serving 11,000+ employees, turning audience engagement and behavioral data into actionable recommendations for senior stakeholders. I've built research workflows in ServiceNow and Sprinklr to process large datasets, automate theme detection, and scale qualitative insight generation. I also led a global intranet relaunch and was named a 2025 ServiceNow Best Employee Portal Contest finalist. My product research and data analysis helped identify experience gaps and strategic improvements that contributed to a 64% increase in customer satisfaction scores. I translate complex product, market, and campaign data into clear narratives, reports, and visual presentations for expert and non-specialist audiences. Outside of my core work, I've grown six content channels to more than 750,000 organic followers through consumer behavior research, audience segmentation, and experimentation. I'm deeply curious about what drives engagement, loyalty, and consumer decision-making.