Loading profile…
Kyana Cruz
Looking for a jobCRM Specialist
Adaptable operations and technology professional skilled in administration, project coordination, data management, and process improvement.
United StatesCRM Specialist at New Mexico Highlands University
Experience
CRM Specialist
Managed administration, customization, and implementation of Technolutions Slate for Strategic Enrollment Management. Coordinated CRM projects with stakeholders and partnered with IT on integrations.
Admissions Software (Slate)CRM AdministrationProject ManagementSystems IntegrationsUser TrainingTechnical SupportData AnalysisReportingWorkflow customizationProcess Improvement
CRM Specialist Consultant
Enhanced and optimized an institution's Technolutions Slate environment. Customized system functionality, documented processes, and trained the institutional team.
Admissions Software (Slate)CRM OptimizationProcess documentationUser TrainingSystem Customization
Customer Relationship Management Consultant
Optimized and customized an institution's Technolutions Slate environment with focus on communication and marketing capabilities. Documented operations and trained team members.
Admissions Software (Slate)CRM CustomizationCommunication SkillsMarketingTrainingDocumentation
Admissions Coordinator
Processed graduate and undergraduate admissions using Ellucian Banner and Technolutions Slate. Prepared reports and maintained admissions information across applications, catalog, and website.
Ellucian BannerAdmissions Software (Slate)Admissions ProcessReportingCommunication SkillsData maintenance
Long Term Substitute Teacher
Provided classroom coverage and earned a long-term assignment five weeks into the role, building instructional and communication skills.
TeachingCommunication SkillsClassroom Management
Peer Mentor Leader
Collaborated with students, professors, and program leadership to support the freshman experience program. Analyzed data, created reports, and assisted with university events and presentations.
Data AnalysisReportingEvent CoordinationCommunication SkillsMentorship
AVID Tutor
Supported secondary students with college preparation and assignments, including the needs of English Language Learners.
TutoringCollege PreparationEnglish Language Learners
Education
New Mexico Highlands University
Master of Business Administration degree from New Mexico Highlands University, completed in 2023.
Master of Business Administration degree from New Mexico Highlands University, completed in 2023.
New Mexico Highlands University
Bachelor's degree in History from New Mexico Highlands University, completed in 2017.
Bachelor's degree in History from New Mexico Highlands University, completed in 2017.