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Kylie User
Looking for a jobCustomer Service Representative
Customer Service Representative at Global Exchange, processing foreign currency transactions and following AML and KYC procedures.
Trinidad and TobagoCustomer Service Representative at Global Exchange
Experience
Customer Service Representative
Facilitated foreign currency exchange transactions via cash and card, ensuring accuracy and efficiency while adhering to financial procedures. Handled cash responsibly, maintained accurate transaction records, and assisted with daily bookkeeping.
Foreign ExchangeCash HandlingBookkeepingAMLKYCFinancial SoftwareCustomer Service
Barista
Prepared a wide range of specialty beverages with consistent quality during busy periods. Handled cash and card transactions accurately using POS systems and managed high-volume phone orders and customer inquiries.
Beverage PreparationPOS systemsCash HandlingCustomer ServiceFood SafetyMultitasking
Customer Service Representative
Assisted customers with product inquiries, price checks, and locating items, helping improve service flow on the sales floor. Replenished shelves and rotated stock to ensure accurate inventory and reduce expired-product waste.
Customer ServiceInventory ManagementStock RotationProduct KnowledgeSales floor support
Barista / Waitress
Delivered prompt, attentive service by taking accurate orders and coordinating closely with kitchen staff. Processed payments quickly and accurately through the POS system and prepared beverages to support smooth café operations.
Order TakingPOS systemsBeverage PreparationCustomer ServiceTeam Coordination
Barista
Prepared and served beverages while maintaining quality and speed in a fast-paced environment. Supported inventory management through restocking and organizing supplies, and ensured work areas were clean and aligned with hygiene standards.
Beverage PreparationInventory ManagementHygiene StandardsCustomer ServiceSpeed
Customer Service Representative
Took on acting key holder duties after the manager's departure, supporting store opening/closing, daily paperwork/bookkeeping, and cash handling. Oversaw deliveries, inventory checks, and communication with head office regarding store needs.
KeyholderBookkeepingCash HandlingInventory ManagementPOS TransactionsCustomer Service
Virtual Assistant
Created and edited graphic content for the blog and social media using Canva. Researched and drafted creative articles related to Caribbean culture and supported layout and visual updates based on the blog owner's requirements.
Graphic DesignCanvaContent CreationResearchWritingCommunication Skills
Education
University of the West Indies, St. Augustine
Pursuing a Bachelor of Science in Biology with a focus on Microbiology and Biotechnology, expected to complete in 2026.
Pursuing a Bachelor of Science in Biology with a focus on Microbiology and Biotechnology, expected to complete in 2026.
University of the West Indies, St. Augustine
Completed a Diploma in Mathematics, Biology, and Chemistry in May 2020.
Completed a Diploma in Mathematics, Biology, and Chemistry in May 2020.
Providence Girls' Catholic School
Earned a High School Diploma in May 2019, with CSEC subjects passed including English A, English B, Mathematics, Biology, Chemistry, Physics, Spanish, and Additional Mathematics.
Earned a High School Diploma in May 2019, with CSEC subjects passed including English A, English B, Mathematics, Biology, Chemistry, Physics, Spanish, and Additional Mathematics.