Loading profile…
Loading profile…
Enterprise Client Success Manager
Enterprise Client Success Manager at Tree Traction, generating $42.5K in Q1 2026 upsells.
South AfricaEnterprise Client Success Manager at Tree Traction
Managing enterprise accounts for a direct mail marketing company, driving revenue growth and retention through consultative client success. Generated $42.5K in Q1 2026 upsells and achieved a 277% increase in maximum per-client spend.
Client SuccessAccount ManagementRevenue GrowthUpsellingConsultative SellingKPI FrameworksMentorshipCRMProject ManagementCross Functional Collaboration
Built and managed distributor relationships for a U.S. lighting manufacturer, expanding market reach through B2B partnerships. Designed partnership initiatives driving measurable customer acquisition and optimized partner communication workflows.
Partnership DevelopmentB2B SalesDistributor ManagementMarket ExpansionCommunication SkillsProject ExecutionCross Functional Collaboration
Managed 200-300 active specification lighting accounts, coordinating architectural and commercial projects from lead qualification through installation. Unlocked a $4.5M project and closed two $100K+ commercial lighting contracts.
Lighting SpecificationAccount ManagementProject CoordinationConsultative SalesTechnical SpecificationsCustomer Relationship ManagementCross Functional Collaboration
Coordinated cross-functional projects and campaigns for an international fencing company, managing concurrent project delivery and stakeholder alignment. Increased operational efficiency 16% and achieved a 98.3% project completion success rate.
Project CoordinationCross Functional CollaborationStakeholder ManagementProcess Optimizationperformance reportingCampaign Management
Executed targeted campaigns to reduce dead stock, achieving 10% revenue growth in volatile market conditions. Delivered technical product support and after-sales service, improving client retention 20%.
SalesCampaign ExecutionTechnical Supportafter sales servicesCustomer RetentionUpselling
Certification in Lean Six Sigma.
Certification in Advanced Project Management.
TEFL certification.
Bachelor of Fine Arts (Hons) degree from the University of the Witwatersrand, South Africa.
Profile sourced from Himalayas.