Lara Maciel

Open to opportunities

Secretary and Customer Care

Customer service specialist delivering humanized, efficient, tech-friendly support.

BrazilSecretary and Customer Care at Pearl Clean

About

I am a customer service and support professional focused on humanized, agile, and efficient service that increases customer satisfaction and loyalty. I combine clear, empathetic communication with strong problem-solving, quick learning of new tools, and a disciplined approach to perform well in dynamic environments. My background includes years of one-on-one teaching and recent roles in secretary and customer care where I managed schedules, handled inquiries, supported marketing activities, and strengthened customer relationships. I bring experience with SaaS and e-commerce platforms, knowledge of digital marketing and Facebook Ads, fluent English, and a commitment to continuous improvement and reliable teamwork.

Experience

Secretary and Customer Care
Managed scheduling and direct customer contact while delivering humanized service and supporting marketing and communication activities to strengthen customer relationships (Jan 2025–Aug 2025).
Communication SkillsCustomer ServiceSchedulingAdministrative SupportMarketing SupportCRMProblem SolvingSaaS Platforms
Private English Teacher
Provided individualized English tutoring from 2017–2024, improving students' communication skills and retention through result-focused lesson planning and empathetic instruction.
Communication SkillsOnline TeachingLesson PlanningCustomer RetentionCurriculum Development

Education

Technical Program in Programming (in progress)
Enrolled in a technical programming program currently in progress focusing on programming skills and junior developer competencies.
High School (unspecified)
Completed secondary education and obtained a high school diploma in 2014.
Completed secondary education and obtained a high school diploma in 2014.

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About

Experience

Secretary and Customer Care

Managed scheduling and direct customer contact while delivering humanized service and supporting marketing and communication activities to strengthen customer relationships (Jan 2025–Aug 2025).

Communication SkillsCustomer ServiceSchedulingAdministrative SupportMarketing SupportCRMProblem SolvingSaaS Platforms

Private English Teacher

Provided individualized English tutoring from 2017–2024, improving students' communication skills and retention through result-focused lesson planning and empathetic instruction.

Communication SkillsOnline TeachingLesson PlanningCustomer RetentionCurriculum Development

Education

Technical Program in Programming (in progress)

Enrolled in a technical programming program currently in progress focusing on programming skills and junior developer competencies.

High School (unspecified)

Completed secondary education and obtained a high school diploma in 2014.