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Content Moderator
Content moderator at Genpact who reviewed user-generated media and applied platform policies in English, Spanish, and Portuguese.
PortugalContent Moderator at Genpact
Reviewed and moderated user-generated media content in English, Spanish, and Portuguese. Made consistent decisions on content removal, restriction, escalation, or approval based on established policies.
Content ModerationPolicy AdherenceMultilingualEnglishSpanishPortugueseDecision making
Provided customer service, clarified doubts, and assisted with account and website management. Checked client account statuses and provided guidance for application use, including coaching new colleagues.
Customer ServiceAccount ManagementCoachingProblem Solving
Completed the 12th grade of schooling through the Programa Qualifica program.
Provided bar and café service, prepared food, and maintained the space. Replenished food and drink supplies.
Customer ServiceFood PreparationBar ServiceInventory Replenishment
Provided customer service, clarified doubts, and assisted with account management. Checked order statuses and provided guidance for application use.
Customer ServiceAccount ManagementOrder TrackingOutbound Calling
Performed home and domestic cleaning, including cleaning of public spaces.
CleaningDomestic Services
Prepared and cooked food, and provided customer service.
Food PreparationCookingCustomer Service
Provided customer service, clarified doubts, and assisted with account management. Checked order statuses and provided guidance to customers.
Customer ServiceAccount ManagementOrder Tracking
Handled store opening and closing, maintained the store, provided customer service, and performed warehouse work.
Store OperationsCustomer ServiceWarehouse operations
Profile sourced from Himalayas.