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Customer Services Representative
I am a customer-focused Customer Service Representative with over 7 years of experience. I specialize in customer support and problem-solving.
NigeriaCustomer Services Representative at United Bank for Africa
Resolved 50+ customer inquiries daily across account management, transactions, card services, transfers, and online banking while maintaining up to 95% customer satisfaction. Processed 50+ daily transactions with 99% accuracy, analyzed feedback from 1,200+ interactions, and trained 10+ new hires.
Customer ServiceCRM SystemsTicket ManagementEscalation HandlingData AnalysisTrainingSLA ComplianceTechnical Troubleshooting
Supported 100+ customers daily via phone, chat, and email, explaining products and services to reduce repeat inquiries. Collaborated with internal teams to resolve recurring issues, improving service quality by 25%.
Customer ServiceCRM SystemsCommunication SkillsEscalation HandlingTechnical SupportAccount ManagementBilling
Provided exceptional support to customers, resolving inquiries and complaints with a 100% satisfaction rate. Managed 50+ daily inquiries from seafarers, ship owners, and maritime stakeholders through email, phone, and in-person channels.
Customer ServiceCommunication SkillsComplaint ResolutionData AnalysisVirtual AssistantStakeholder Management
Completed a B.Sc. in Accounting
Completed a Higher National Diploma in Business Administration in 2015.
Completed a Higher National Diploma in Business Administration in 2015.
Completed an Ordinary National Diploma in Business Administration in 2009.
Completed an Ordinary National Diploma in Business Administration in 2009.
Completed a certification in Remote Customer Support.
Completed a certification in Practical Zendesk for Customer Service
Profile sourced from Himalayas.