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Laura Gomez
Looking for a jobQuality Assurance, Payments Control
HR & Operations professional with 4+ years of experience in recruitment, onboarding, employee support, compliance, and administrative operations.
ColombiaQuality Assurance, Payments Control at Gasphy Home Health
About
I am an HR and Operations professional with 4+ years of experience in human resources, recruitment, administrative support, quality assurance, and healthcare operations. My experience includes candidate screening, onboarding, employee support, documentation, compliance, process improvement, and coordination with international teams.
I have also worked in healthcare and insurance operations, where I developed strong attention to detail, problem-solving, and data management skills. I have experience using tools such as Google Workspace, Excel, CRM and healthcare platforms.
I am particularly interested in HR Operations, Talent Acquisition, Recruiting, and employee support. I enjoy working remotely, learning new technologies, improving processes, and helping organizations build efficient and positive employee experiences.
Experience
Quality Assurance, Payments Control
Review operational documentation and ensure compliance with internal procedures. Analyze financial workflows to identify process risks and improve tracking accuracy.
DocumentationComplianceFinancial AnalysisProcess ImprovementData AccuracyInsurance Portals
HR Operations and Recruiting Specialist
Supported HR operations and recruitment during maternity leave coverage. Coordinated onboarding, offboarding, candidate communication, interviews, scheduling, follow-ups, and employee records. Maintained confidential information, monitored pending HR activities, coordinated with stakeholders, and ensured accurate documentation, timely processes, and a positive employee and candidate experience.
HR & Operations Support Specialist
Served as the main point of contact for employee inquiries related to HR policies, benefits, and payroll. Coordinated onboarding, offboarding, and credentialing processes, ensuring timely completion and compliance.
HR PolicyBenefits Administration
Education
Eu Europea
Pursuing a Master's Degree in Human Resources Management and Administration online.
IBM
Completed the Enterprise Design Thinking Practitioner certification.
Power BI
Completed training in Power BI for Data Analysis and Business Intelligence.
Universidad Externado de Colombia
Earned a Bachelor's Degree in Business Administration.