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Laura Maranga
Open to opportunitiesCustomer Service Representative
Healthcare support professional delivering accurate patient records and exceptional customer service in fast-paced clinics.
KenyaCustomer Service Representative at Nebo Health
About
I am a detail-oriented Healthcare Intake Specialist with 4 years of remote experience supporting a US-based healthcare client. I specialize in insurance eligibility verification, patient intake, records management, documentation review, and discrepancy resolution. I help healthcare teams reduce avoidable errors, maintain accurate patient information, and prevent processing delays by identifying missing or inconsistent details early. With strong organizational skills, attention to detail, and knowledge of HIPAA requirements, I deliver reliable administrative support that contributes to smoother healthcare operations and better workflow efficiency. I am seeking remote opportunities in healthcare intake, insurance verification, medical billing, and healthcare administration.
Experience
Customer Service Representative
Respond to patient inquiries via phone, email, and digital channels while maintaining accurate patient records and supporting telehealth documentation. Schedule appointments, assist with insurance inquiries, and collaborate with departments to resolve issues while ensuring confidentiality and accuracy.
Patient QueriesMedical Records ManagementAppointment SchedulingCustomer ServiceCRM SoftwareMultitaskingMicrosoft OfficeGoogle Workspace
Nutritionist Intern
Support nutrition services by recording patient information, preparing medical documentation, and coordinating appointments. Educate patients on nutrition and discharge recommendations and assist with administrative tasks such as filing and reporting while updating patient records.
Medical DocumentationAppointment CoordinationPatient Education
Education
Outspan Global University
Completed a Diploma in Nutrition and Dietetics at Outspan Global University from January 2023 to March 2025.
Completed a Diploma in Nutrition and Dietetics at Outspan Global University from January 2023 to March 2025.