Lauren Elliott

Patient Administrative Coordinator

Act as the central point of contact for 40+ daily patients, 5 providers, and insurance representatives to resolve scheduling and authorization issues. Run and analyze 5 operational reports weekly and manage secure handling of confidential patient information in accordance with HIPAA.

Patient CoordinationSchedulingHIPAA complianceReportingCommunication Skills

Instructor

Served as a primary point of contact, greeting clients and creating a welcoming environment. Coordinated schedules, managed class rosters, tracked attendance, and taught 13 fitness classes ensuring participant safety.

Fitness InstructionClass ManagementSchedulingCustomer Service

Trainer

Maintained detailed client records, tracking attendance, progress, and performance data for 10 clients. Communicated regularly with clients through phone, email, and in-person interactions to ensure engagement and follow-up.

Client Tracking SystemData EntryCommunication SkillsPerformance Metrics

Junior Teacher

Maintained and updated detailed records including attendance, performance metrics, and reports. Managed multiple schedules and coordinated daily activities across 4 classrooms, communicating consistently with staff and stakeholders.

Record keepingSchedulingCommunication SkillsReporting

Client Service Associate

Managed sensitive client records and documentation for 200+ accounts with high confidentiality to maintain SEC compliance. Processed communications, ensured timely follow-up, and assisted with data tracking and reporting.

Client Records ManagementComplianceData EntryCommunication Skills

Youth Learning Specialist

Maintained program records, attendance logs, and operational documentation for the library's student learning center. Coordinated schedules for a team of 12 volunteers and staff and provided front-line customer service, increasing customer satisfaction by 6%.

Program CoordinationSchedulingCustomer ServiceRecord keeping

Guest Service Advocate

Target

Streamlined front-end operations by managing high-volume guest transactions, returns, and service requests. Coordinated inventory accuracy and merchandise flow by conducting regular shelf audits and resolving stocking discrepancies.

Customer ServiceInventory ManagementPoint of SaleCommunication Skills

Intern

Conducted initial intake for potential clients, verifying eligibility and documenting case data. Conducted preliminary research and co-authored a legal brief on behalf of a client to retain disability benefits.

Legal ResearchClient intakeDocumentationCase Management