Lawal Yinka Tesleem

I’m a Customer Support Email Analyst with over 15 years of experience delivering exceptional customer service across BPO, banking, and education sectors. I specialize in managing customer inquiries through email, chat, and phone while maintaining high first-contact resolution rates. In my current role as a Freelance Virtual Assistant & Remote Support Specialist, I deliver high-quality customer support for international clients through email and messaging platforms. I also maintain detailed customer records and ensure professional written communication. Previously, as an Administrative Officer & Customer Relations Lead at Foliage Academy, I managed high-volume customer inquiries across email, phone, and direct communication. I drafted formal email correspondence and handled complaint escalations while supporting strong customer experiences. At ISON BPO (MTN Account), I managed inbound customer inquiries and support tickets, providing email follow-up support and documenting customer issues accurately. I bring a disciplined approach to ticket management, escalation handling, and remote team collaboration to help customers stay satisfied and retained.