LEAKEY OPIYO

Industrial Attachment (Data Collection and Entry)

Supported national surveys by administering questionnaires, then verifying, cleaning and entering data into approved systems. Applied data quality standards and confidentiality protocols to every dataset.

Data EntryData CleaningData VerificationData QualityConfidentialityETLReporting

Field Data Enumerator

Collected survey data across multiple counties using SurveyCTO for research and development studies. Followed informed-consent and ethical protocols and kept all collected data confidential and secure.

SurveyCTOData CollectionInformed Consent FormsTranslationData QualityField Research

Online Dispatcher (Remote)

Worked remotely for a US trucking company, coordinating customers and drivers and giving live shipment updates. Negotiated rates with customers using market price tracking and sent rate confirmations and Bills of Lading to accounts payable.

Customer ServiceLogisticsNegotiationRate ManagementShipment TrackingData EntryCommunication Skills

Courier Clerk

G4S Kenya Limited

Recorded parcel and delivery data in the company's tracking system and obtained proof of delivery from customers. Organised warehouse parcels by delivery area and provided customer service across Nairobi.

Data EntryTrackingsCustomer ServiceLogisticsOrganization

Academic Intern, TVET Department

Extracted, transformed and loaded data from multiple sources into an integrated database using SQL scripts. Prepared visual reports on results from technical and vocational colleges.

SQLETLData AnalysisReportingData CollectionDigitization

Customer Care Representative

Handled customer calls, managed the contact queue and escalated issues to the relevant departments. Applied methods for calming upset callers and professional telephone etiquette.

Customer ServiceCall HandlingEscalation ManagementCommunication SkillsConflict Resolution