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Customer Service Representative

Customer Service Representative at Amalfi Outsourcing BPO, resolving account escalations and supporting agents on a USA campaign.

South AfricaCustomer Service Representative at Amalfi Outsourcing BPO

Experience

Customer Service Representative
Provides floor support and subject matter expertise for agents on a USA campaign, managing high-volume communications and resolving escalations with empathy.
Google CCAICRMMicrosoft OfficeGoogle Workspacetelephone etiquetteData EntryCustomer Support
Team Leader | Head Subtitler | General Assistant
Managed client correspondence, scheduling, and meeting minutes while delegating transcription tasks and ensuring quality control.
Data EntryBillingFilingTranscriptionSubtitlingQuality ControlSchedulingEmail Etiquette
Canteen Supervisor
Executed data entry, stock-take reconciliations, and inventory tracking while processing billing and managing high-volume orders.
Data EntryInventory ManagementPOS systemsBillingCustomer Service
Retail Supervisor
Conducted store visits, managed stock transfers and deliveries, and created weekly rosters while operating POS systems.
Inventory ManagementPOS systemsReportingRosteringCustomer Service
Debtors Clerk
Allocated payments, performed age analysis and reconciliations, and followed up on overdue accounts to secure payments.
CRMBillingInvoicingAccount ReconciliationData EntryPurchase Order

Education

The TEFL Academy
Completed a Level 5 Diploma in Teaching English from The TEFL Academy in 2024.
Completed a Level 5 Diploma in Teaching English from The TEFL Academy in 2024.
University of Pretoria
Earned a Bachelor of Arts degree with a focus on Psychology from the University of Pretoria from 2014 to 2018.
Earned a Bachelor of Arts degree with a focus on Psychology from the University of Pretoria from 2014 to 2018.
Pro Arte Alphen Park High School
Completed the National Senior Certificate (Grade 12) at Pro Arte Alphen Park High School from 2009 to 2013.
Completed the National Senior Certificate (Grade 12) at Pro Arte Alphen Park High School from 2009 to 2013.

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Experience

Customer Service Representative

Provides floor support and subject matter expertise for agents on a USA campaign, managing high-volume communications and resolving escalations with empathy.

Google CCAICRMMicrosoft OfficeGoogle Workspacetelephone etiquetteData EntryCustomer Support

Team Leader | Head Subtitler | General Assistant

Managed client correspondence, scheduling, and meeting minutes while delegating transcription tasks and ensuring quality control.

Data EntryBillingFilingTranscriptionSubtitlingQuality ControlSchedulingEmail Etiquette

Canteen Supervisor

Executed data entry, stock-take reconciliations, and inventory tracking while processing billing and managing high-volume orders.

Data EntryInventory ManagementPOS systemsBillingCustomer Service

Retail Supervisor

Conducted store visits, managed stock transfers and deliveries, and created weekly rosters while operating POS systems.

Inventory ManagementPOS systemsReportingRosteringCustomer Service

Debtors Clerk

Allocated payments, performed age analysis and reconciliations, and followed up on overdue accounts to secure payments.

CRMBillingInvoicingAccount ReconciliationData EntryPurchase Order

Education

The TEFL Academy

Completed a Level 5 Diploma in Teaching English from The TEFL Academy in 2024.

University of Pretoria

Earned a Bachelor of Arts degree with a focus on Psychology from the University of Pretoria from 2014 to 2018.

Pro Arte Alphen Park High School

Completed the National Senior Certificate (Grade 12) at Pro Arte Alphen Park High School from 2009 to 2013.