leiner rodriguez

Seeking a 100% remote, full-time role in Customer Success, CS Operations, or Account Management with a US or international team. I want to own a portfolio, work across teams, and improve processes, with room to grow into strategic work. Bilingual (English/Spanish), based in Colombia, available in US Central Time. Employee contract (direct or EOR). International Business student with hands-on experience in customer success and cross-functional operations in a fast-paced, high-volume environment. At CloudTrucks, through Lean Solutions Group, I manage two books of business: a high-volume inactivity niche of ~60 accounts per week, where early detection of roadblocks makes the difference, and a Premium segment of 8-10 accounts per week that calls for a more consultative, high-touch approach. Using Salesforce for case management and tier-based prioritization, I tailor solutions to each account’s needs, from incentives to financial assistance. I work best where several teams intersect. I’m the point of coordination on complex escalations, working directly with the COO and Finance on financial assistance decisions, repair payments for Fleet First breakdowns, and off-trip cash advances, from the first signs of inactivity to the offboarding kickoff when retention isn’t possible.