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Leonardo Polanco
Looking for a jobTesting Analyst (EIT)
Quality assurance analyst at Bank of America evaluating consumer calls for compliance and operational risk.
United StatesTesting Analyst (EIT) at Bank of America
Experience
Testing Analyst (EIT)
Evaluate 18–20 consumer calls and testing samples per day against procedures and regulatory policies, identifying compliance and operational risks. Document pass/fail rationales, support colleagues, and volunteer for calibration sessions.
Quality AssuranceRisk IdentificationComplianceRegulatoryCall MonitoringData AnalysisDocumentationSpanishEnglish
Home Loans Customer Service
Managed high-volume client calls across service queues, property-claim intake, payment-plan setup, and business-partner assistance. Ranked in the top three of roughly 50 associates for four consecutive years.
Customer ServiceCall HandlingMortgage ServicingProperty ClaimsPayment PlansTeam SupportAdaptability
Information Security Analyst
Coordinated decommissioning of unused domains, validated remediation plans, reviewed bug submissions, and built Splunk dashboards for monitoring.
InfosecVulnerability ManagementHackerOneSplunkSPLRemediation ValidationDocumentation
Education
Western Governors University
Pursuing a Bachelor's degree in Information Security and Computer Security, with coursework preparing for Security+, CEH, CCSP, and SSCP certifications.
Metro Tech High School
Earned a High School Diploma in 2019.
Earned a High School Diploma in 2019.