liebart mutua

At Keybright Guard Services, I lead daily security operations across 80 client sites and a workforce of 250 guards, maintaining 90% service-level compliance. I defined requirements for a security operations platform and partnered with developers to digitize employee tracking, incident reporting, attendance, and Occurrence Book reporting. The rollout cut incident-reporting turnaround time by 90%, reached 95% adoption within five months, and improved reporting transparency. Previously, I built international client relationships at Running Tooth, generating 500+ qualified leads and contributing to 60% growth in new accounts. I also managed operations for 2,000+ rental units at Del Condominium Rentals, where I led an 18-person team and was named Best Employee of the Year in 2020 and 2021. I bring over six years of experience across customer service, operations management, business development, and digital transformation, with a focus on stronger processes and better client experiences.