Lilliam Rodríguez

Open to opportunities

Operations Specialist

I improve customer operations through reporting, support, recruitment platforms, and tender management.

SpainOperations Specialist at Grupo Nortempo

About

At Grupo Nortempo, I supported 40 offices by managing recruitment platforms, analysing metrics, controlling budgets, and resolving technical incidents for selection teams. I create customised reports and dashboards, centralise orders, and develop technical and commercial proposals for public and private tenders. I've submitted more than 15 annual tenders while helping strengthen B2B client relationships and customer experience. My background also includes high-volume customer service at Teleperformance, marketing consulting for SMEs, and multichannel communications at CUPET. I bring experience in data analysis, project management, technical support, and process improvement.

Experience

Operations Specialist
Provided B2B support including customised reports, incident resolution, and order centralisation. Managed recruitment platforms for 40 offices and developed over 15 annual tenders.
B2B SupportReport DevelopmentIncident resolutionRecruiting PlatformsLinkedIn RecruiterInfojobsIndeedMetrics AnalysisBudget controlTechnical SupportTechnical Documentation

Education

University of A Coruña
Pursued a Master of Business Administration (MBA) at the University of A Coruña from 2019 to 2020.
Pursued a Master of Business Administration (MBA) at the University of A Coruña from 2019 to 2020.
University of Holguín
Earned a degree in Industrial Engineering from the University of Holguín, with official equivalence to a Spanish Degree in Engineering and Architecture.

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Lilliam Rodríguez

Open to opportunities

Operations Specialist

I improve customer operations through reporting, support, recruitment platforms, and tender management.

SpainOperations Specialist at Grupo Nortempo

About

Experience

Operations Specialist
Provided B2B support including customised reports, incident resolution, and order centralisation. Managed recruitment platforms for 40 offices and developed over 15 annual tenders.
B2B SupportReport DevelopmentIncident resolutionRecruiting PlatformsLinkedIn RecruiterInfojobsIndeedMetrics AnalysisBudget controlTechnical SupportTechnical Documentation

Education

University of A Coruña
Pursued a Master of Business Administration (MBA) at the University of A Coruña from 2019 to 2020.
Pursued a Master of Business Administration (MBA) at the University of A Coruña from 2019 to 2020.
University of Holguín
Earned a degree in Industrial Engineering from the University of Holguín, with official equivalence to a Spanish Degree in Engineering and Architecture.

About

Experience

Operations Specialist

Education

University of A Coruña

University of Holguín

About

Experience

Operations Specialist

Education

University of A Coruña

University of Holguín