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Lineo Makenete
Looking for a jobTechnical Operations & Systems Support
Technical Ops & System Support | L1/L2 Technical Support Specialist | FinTech & B2B SaaS | Implementations & Onboarding | Cloud & Network Focused
South AfricaTechnical Operations & Systems Support at AR Workflow
Experience
Technical Operations & Systems Support
Delivered L1/L2 support, investigated API, payment, and workflow issues. Managed 40 daily tickets via HubSpot and Jira, achieved 96% CSAT and resolving 98% of straightforward tickets in under 3 minutes. Supported MFA and access management, tested functionality using Intuit Developer Sandbox and Figma, maintained SOPs and HTML help articles, and delivered onboarding and training using and Loom.
HTML5FigmaHubSpotSlackLoomVimeoAPI TestingQuickbooks
Systems Support Engineer
Provided L1/L2 SaaS support, handling 50+ daily interactions. Troubleshot access, configuration, application, and data sync issues. Supported customer onboarding, managed SLA-driven tickets, documented resolutions and SOPs, and escalated complex issues to IT, Engineering, and Product teams using Jira, Salesforce, and HubSpot. Collaborated cross-functionally to improve support processes.
JiraSalesforceHubSpotGoogle SheetsExcelCalendlySlackNotion
Enablement & Onboarding Coordinator
Led end-to-end supplier onboarding and enablement within a B2B SaaS platform focused on accounts payable automation, ensuring seamless vendor integration, data accuracy, and compliance with payment processing standards. Provided technical and operational support, conducted training sessions, and managed supplier relationships to drive adoption and retention.
RocketReachExcelHubSpotSalesforceVMS PlatformsFinixGoogle SheetsMicrosoft TeamsLoomCalendlyVimeoZoom
Accounts Receivables Support Specialist
Processed and reconciled high-volume invoices daily in QuickBooks, Oracle, and Excel, achieving 99% accuracy. Acted as technical liaison for ERP/accounting systems, reducing escalations by 20% and improving billing efficiency by 15%.
QuickbooksOracleERPGoogle DriveJiraSlackOutlook
Financial Service & QA Analyst
Evaluated and validated 50+ client risk profiles weekly using internal analytical software, ensuring compliance and reducing approval errors by 15%. Monitored client accounts and resolved discrepancies, achieving 99% payment accuracy and timely processing of approvals and special cases.
Education
University of the People
Programming, Data Structures, Databases, Networking, Operating Systems, Computer Architecture, Software Engineering, Web Development, Machine Learning, AI, Cybersecurity, Big Data, Algorithms, College Algebra, Statistics, Calculus, Discrete Mathematics, Information Retrieval, Mobile Applications, Computer graphics, Comparative Programming Languages, Data Mining and Systems Security.