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Lipakshi Arora
Open to opportunitiesCo Founder, Product and Growth Lead
Business operations professional turning customer/ops data into SOPs, dashboards, and reports at IndiGo.
IndiaCo Founder, Product and Growth Lead at Nuvi Organics
About
I’ve spent 4+ years at InterGlobe Aviation (IndiGo), moving from Officer to Senior Executive in Customer Service—using recurring passenger complaint patterns to find root causes and close service gaps.
At IndiGo, I built and maintained Excel dashboards with Power Query automation to replace manual weekly reporting, so leadership could get faster, more accurate data for decision-making.
I also draft structured reports, SOPs, and training material, and I coordinate across ground operations, ticketing, and escalation teams to resolve multi-department passenger issues while keeping sensitive customer data confidential.
Outside the airline, I’m co-founder and Product & Growth Lead for a plant-based tofu brand, where I run market research, organize results in spreadsheets, and manage a segmented B2B prospect database for Delhi NCR outreach.
Experience
Co Founder, Product and Growth Lead
Designed market research survey on protein consumption habits and analysed results to guide product decisions. Built B2B prospect database of 86 accounts across Delhi NCR.
SpreadsheetsMarket ResearchData AnalysisB2B SalesContent Creation
Senior Executive, Customer Service
Analysed passenger complaint data to identify service gaps and proposed process changes adopted into SOPs. Built Excel dashboards with Power Query automation replacing manual reporting.
ExcelPower QueryData AnalysisDashboard DesignSOP DevelopmentTeam Leadership
Executive, Customer Service
Reviewed customer feedback data to surface recurring complaint themes for departmental reporting. Ranked among top NPS performers in the department.
Education
University of Delhi
Bachelor of Commerce (Honours) degree from the University of Delhi, School of Open Learning.
Frankfinn Institute of Airhostess Training
Diploma in Aviation, Hospitality and Customer Service from Frankfinn Institute of Airhostess Training.