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Lisa Hontkovska
Looking for a jobIT Support / Monitoring & Incident Management Specialist
IT Support and incident management specialist at Zoolatech who coordinated engineering teams and resolved high-impact incidents.
GermanyIT Support / Monitoring & Incident Management Specialist at Zoolatech
Experience
IT Support / Monitoring & Incident Management Specialist
Monitored corporate IT systems, detected and resolved incidents, and coordinated engineering teams during incidents. Led high-priority incident resolution, performed root cause analysis, and trained new staff.
MonitoringIncident ManagementRoot Cause AnalysisSecurity Incident ResponseStakeholder EngagementDocumentationTrainingNew RelicSplunkPagerDutyServiceNowConfluenceJiraSlackTeams
Dispatcher/Customer Support
Monitored corporate CRM systems and coordinated technicians. Provided regular updates to clients and managed multiple tasks simultaneously.
CRMCustomer SupportCoordinationMultitasking
Education
Taras Shevchenko National University of Kyiv
Master's degree in Cybersecurity from Taras Shevchenko National University of Kyiv, Faculty of Information Technologies, Department of Cyber Security and Information Protection.
Taras Shevchenko National University of Kyiv
Bachelor's degree in Cybersecurity from Taras Shevchenko National University of Kyiv, Faculty of Information Technologies, Department of Cyber Security and Information Protection.