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Lisa Kehoe
Looking for a jobVice President, Customer Success
Customer Success executive at PRISMS VR who scaled the organization to 39 and delivered 153% net revenue retention.
United StatesVice President, Customer Success at Prisms VR
Experience
Vice President, Customer Success
Scaled the Customer Success organization from 2 to 39 professionals, establishing operating structure, playbooks, and expansion motions for 200+ enterprise accounts. Delivered 153% net revenue retention and 4% gross revenue churn, and expanded a major district account from $143K to $2.1M.
Customer SuccessProfessional ServicesAccount ExpansionRevenue RetentionNRR%GRRARR GrowthStakeholder EngagementSolution DesignCommercial NegotiationClaude CodeOperational AutomationAI Enabled Innovation
Vice President, Customer Success
Protected $41.5M in revenue against a $43.2M prior-year peak despite a 46% market contraction. Transformed a 48-person post-acquisition Customer Success organization into a 100-person globally-distributed operation, implementing Totango and Salesforce Service Cloud.
Customer SuccessOrganizational TransformationChange ManagementTotangoSalesforce Service CloudCustomer HealthChurn Risk ManagementData InfrastructureGlobal Team Management
Director of Customer Success
Established and scaled the Customer Success and Support function from the ground up for a high-growth SaaS platform in a HIPAA-regulated environment. Formalized onboarding processes and aligned strategy with company growth priorities.
Customer SuccessOnboardingCustomer LifecycleHIPAAProcess ImprovementOperational Visibility
Vice President, Customer Success & Engagement
Built and scaled the Customer Success and Engagement function from the ground up as a founding executive team member. Expanded enterprise reach to 1.1M students through the NYC Department of Education partnership and increased platform engagement by 452%.
Customer SuccessImplementationOnboardingAdoptionEngagementAccount ExpansionStakeholder EngagementResearch CollaborationProduct Strategy
Education
Johns Hopkins University
Master of Science in Special Education from Johns Hopkins University.
University of Maryland, College Park
Bachelor of Science in Biology and Psychology from the University of Maryland, College Park.