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Lisa User
Looking for a jobActivity Leader
Customer Care and Operations leader at EF Education First, planning Munich experiences and improving customer operations.
GermanyActivity Leader at EF Education First GmbH
Experience
Activity Leader
Plans and executes activities, trips, and events for international students, ensuring premium experiences and immersion. Manages feedback cycles, quality, and vendor relationships.
Event PlanningVendor ManagementQuality ManagementFeedback Management
Team Lead Customer Care
Led a hybrid team of internal and external FTEs, managed vendor performance, and built training frameworks. Oversaw complaint management, QCRM monitoring, and legal workflows.
Team LeadershipVendor ManagementTrainingQCRMComplaint ManagementEscalation Management
Senior Team Lead Customer Service
Led and mentored a team of up to 10 FTEs in a travel-tech environment, owning recruitment and onboarding. Served as primary contact for strategic partners and internal teams.
Team LeadershipRecruitmentOnboardingStakeholder ManagementTraining
Customer Service Manager
Built customer service infrastructure from the ground up for DACH and global markets. Executed OKRs including launching WhatsApp integration and improving customer retention.
Customer ServiceOKRsProject ManagementAPI SupportBug Reporting
Sales Consultant
Managed direct B2C sales for the Bavarian region, consistently meeting targets for language travel programs. Developed regional marketing activities and nurtured client relationships.
B2C SalesMarketingRelationship ManagementBrand Awareness
Program Manager Au Pair US
Managed the end-to-end lifecycle for the Au Pair USA program, including candidate screening and visa logistics. Represented the company at trade shows across Europe.
Program ManagementCandidate ScreeningVisa LogisticsEvent Representation
Education
University Paderborn
Enrolled in International Business Studies and Spanish from October 2012 to April 2013.
Enrolled in International Business Studies and Spanish from October 2012 to April 2013.
New York University - School of Professional Studies
Graduated with a Certificate in Global Affairs in April 2012.
Graduated with a Certificate in Global Affairs in April 2012.
Hochschule Niederrhein - University of Applied Sciences
Graduated with a Bachelor of Arts in Social Work in February 2010.
Graduated with a Bachelor of Arts in Social Work in February 2010.