LK DEEKSHITHA

Looking for a job

Support Engineer

Technical Analyst at Oracle supporting Finance ERP Receivables, who resolved 55+ customer and transaction issues using SQL and Excel.

IndiaSupport Engineer at Technical Analyst 1

About

At Oracle, I supported Finance ERP Receivables, investigating customer account and transaction issues with SQL and Excel. I handled customer tickets through email, chat, phone, and Zoom, and resolved 55+ customer issues within three months. I escalated risks and issues for finance customers and worked with development and cross-functional teams to troubleshoot recurring application problems. I’m building my Python and AI/ML fundamentals to extend into data analytics. My background also includes a B.E. in Civil Engineering from JSS Science & Technology University, Mysore.

Experience

Support Engineer - Technical Analyst 1
Oracle
Provided application support for customer account and transaction issues using SQL and Excel to identify root causes. Resolved 55+ customer issues within 3 months, improving resolution turnaround and customer satisfaction.
SQLExcelOracle ERP FinanceFBDIIncident TroubleshootingCustomer SupportCross Functional Collaboration

Education

JSS Science & Technology University
Pursued a Bachelor of Engineering in Civil Engineering, achieving a CGPA of 8.02.
Sri Guru Pre-University College
Completed Pre-University education with a focus on PCMB, achieving 85.33%.
Sandur Girls Residential School
Completed ICSE (10th) with a score of 70%.
be10X
Completed the AI Tools & Claude Workshop in October 2026.
Completed the AI Tools & Claude Workshop in October 2026.

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LK DEEKSHITHA

Looking for a job

Support Engineer

Technical Analyst at Oracle supporting Finance ERP Receivables, who resolved 55+ customer and transaction issues using SQL and Excel.

IndiaSupport Engineer at Technical Analyst 1

About

Experience

Support Engineer - Technical Analyst 1
Oracle
Provided application support for customer account and transaction issues using SQL and Excel to identify root causes. Resolved 55+ customer issues within 3 months, improving resolution turnaround and customer satisfaction.
SQLExcelOracle ERP FinanceFBDIIncident TroubleshootingCustomer SupportCross Functional Collaboration

Education

JSS Science & Technology University
Pursued a Bachelor of Engineering in Civil Engineering, achieving a CGPA of 8.02.
Sri Guru Pre-University College
Completed Pre-University education with a focus on PCMB, achieving 85.33%.
Sandur Girls Residential School
Completed ICSE (10th) with a score of 70%.
be10X
Completed the AI Tools & Claude Workshop in October 2026.
Completed the AI Tools & Claude Workshop in October 2026.

About

Experience

Support Engineer - Technical Analyst 1

Education

JSS Science & Technology University

Sri Guru Pre-University College

Sandur Girls Residential School

be10X

About

Experience

Support Engineer - Technical Analyst 1

Education

JSS Science & Technology University

Sri Guru Pre-University College

Sandur Girls Residential School

be10X

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