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Lovelyn Otuu
Open to opportunitiesCustomer Success Executive
Customer Success Executive at APEX NETWORK who achieved 95%+ client retention through high-volume, multi-channel customer support.
NigeriaCustomer Success Executive at Apex Network
Experience
Customer Success Executive
Executed high-volume outbound calling and managed multi-channel interactions via phone, email, and chat to drive client engagement. Resolved complex customer concerns promptly, achieving 95%+ client retention and high satisfaction scores.
Outbound CallingCustomer SupportCustomer RetentionZendeskIntercomHootsuiteCRMData EntryHigh Typing AccuracyMultitasking
Customer Service Representative
Responded to diverse customer inquiries with a mission-driven and supportive tone, ensuring professional communication at all times. Performed precise data entry and administrative documentation, maintaining high standards of typing accuracy.
Customer SupportData EntryHigh Typing AccuracyMultitaskingFinancial ProductsAdministrative Documentation
Personal Assistant
Coordinated communication between departments and external stakeholders, assisting in volunteer management and community outreach efforts. Managed complex software navigation for calendar scheduling, meeting organization, and travel arrangements.
Calendar ManagementSchedulingTravel ArrangementsData EntryHigh Typing AccuracyAdministrative SupportVolunteer ManagementCommunity Outreach
Education
National Open University of Nigeria
Bachelor of Science in Mass Communication from the National Open University of Nigeria, completed in January 2023.
Bachelor of Science in Mass Communication from the National Open University of Nigeria, completed in January 2023.
Lagos State Polytechnic
Ordinary National Diploma in Mass Communication with Upper Credit from Lagos State Polytechnic, completed in January 2018.
Ordinary National Diploma in Mass Communication with Upper Credit from Lagos State Polytechnic, completed in January 2018.