Loveth Osaigbovo

I am seeking a remote role where I can apply my customer service, operations, and data analysis skills to deliver measurable results. I am driven by KPIs such as CSAT, FCR, response time, quality, and operational efficiency, using data to identify trends, improve processes, and enhance customer experiences while contributing to business growth. I've handled high-volume customer support at DCS Communication Center, managing 50+ daily interactions across phone, email, and live chat while consistently meeting 90%+ SLA, AHT, QA, and customer service targets. As a freelance customer support professional, I managed 50–70 guest enquiries daily, processed reservations and cancellations, and resolved over 90% of guest concerns on first contact. I support order processing, booking management, account updates, ticket resolution, accurate documentation, and proactive follow-ups across CRM and booking systems. My background also includes virtual administration and hotel operations, where I maintained accurate records, prepared Excel reports, managed calendars, coordinated teams, and supported smooth guest experiences.