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luckson Mukarati
Open to opportunitiesNetwork Technician & Site Manager
IT Support Technician skilled in Windows, Microsoft 365, Active Directory, and endpoint support.
South AfricaNetwork Technician & Site Manager at Dynalogic Computers
About
I am a dedicated IT Support Technician with hands-on experience delivering end-user computing, hardware and software troubleshooting, and Microsoft 365 and Active Directory administration. I deploy and image Windows 10/11 workstations with SCCM, manage patching and MDM for iOS/Android, and provide white-glove remote and on-site support while maintaining asset inventories and clear technical documentation.
I have supported network and security projects, configured network hardware, and performed vulnerability assessments for electronic security systems. I bring strong analytical problem-solving, ticketing-system workflow experience (ServiceNow, Jira, Zendesk), and a customer-focused approach to ensure timely resolution and SLA compliance.
Experience
Network Technician & Site Manager
Provide desktop and infrastructure support, deploying Windows 10/11 workstations via SCCM and imaging, administering Microsoft 365 and Active Directory, and managing patching and asset inventory to ensure secure, compliant operations.
Windows 10SCCMActive DirectoryPatch ManagementMDMImagingAsset Management
Telecom & Network Technician
Installed and maintained voice/data networks, VoIP systems and structured cabling, configured routers and switches, and performed network diagnostics and optimization for client sites.
VoIPStructured CablingAccess control systemsTroubleshooting
Security Analyst (IT & Electronic Security)
Education
Richfield College
Completed a Diploma in Information Technology with a Network Engineering major covering networking, infrastructure, and related IT disciplines.
Howick Secondary School
Obtained the National Senior Certificate (Matric) demonstrating completion of secondary education.
CompTIA
Earned CompTIA Network+ certification validating knowledge of networking concepts, infrastructure, security, and troubleshooting.